Privacy Policy

Last updated: November 29, 2025

At Pimenta Rosa operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Pimenta Rosa is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.

• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.

• Account information including your username, password, security questions, preferences and settings.

• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.

• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;

• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;

• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;

• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. To perform our contract with you, process payments, fulfill orders, and create a customized shopping experience.

• Marketing and Advertising. To send promotional communications and show online advertisements.

• Security and Fraud Prevention. To authenticate your account and provide a secure shopping experience.

• Communicating with You. To provide customer support and maintain our business relationship.

• Legal Reasons. To comply with applicable law or respond to valid legal process.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes:

• With Shopify, vendors and other third parties who perform services on our behalf.

• With business and marketing partners to provide marketing services and advertise to you.

• When you direct, request us or otherwise consent to our disclosure.

• With our affiliates or otherwise within our corporate group.

• In connection with a business transaction such as a merger or bankruptcy.

Relationship with Shopify

The Services are hosted by Shopify. To learn more about how Shopify uses your personal information, you can visit the Shopify Consumer Privacy Policy.

Children's Data

The Services are not intended to be used by children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at pimientarosasopport@gmail.com.

Your Rights and Choices

Depending on where you live, you may have the right to access, delete, correct, or move your personal information. You may also opt out of the "sale" or "sharing" of your personal information for targeted advertising.

SMS Marketing

By opting in to receive SMS messages from Pimenta Rosa, you consent to receive recurring automated marketing and transactional text messages. You can opt out at any time by replying STOP to any message.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at pimientarosasopport@gmail.com.